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Clients Charter

COUNCIL MANJUNG

  DEPARTMENT HUMAN RESOURCES

 

NO.

PROMISE

CHARTER PERIOD

1

Ensure that letters received from external agencies are sent to the President / Secretary / Head of Department

1 working day

2

Ensuring that the system is developed internally  through self -development / with cooperation, means it works well

Maintenance does not exceed 3 working days

3

Process office stationery production applications.

1 working days

4

Ensure meeting rooms are ready for use

(Air Conditioner/Lighting/Computer)

1 hour before meeting start

5

Processing claims for payment for procurement of supplies, Council services (Security control/Clinic panel/Office Cleaning/Water Filter)

3 days from invoice received

6

Process application for service confirmation letter for the purpose of interview/personal loan/single and others

3 working days

7

Issuing a medical confirmation letter (Guarantee Letter)

1 hour

8

Conduct compliance checks on work instructions/safe work procedures in each Department and Unit in the field.

Once a week