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BIL.

CATEGORY

CHARTER DURATION

 

LICENSING DEPARTMENT

 

11

Charter 1 (Non-Risky License)

Immediately

12

Charter 2 (Risky License)

Not more than 10 Working Days

13

Charter 3 (Hawkers License)

Not more than 10 Working Days

14

Temporary Advertisement Permit

Immediately

 

HEALTH ENVIRONMENT AND CITY SERVICES DEPARTMENT

 

15

Collection of Domestic Rubbish for Urban / Business Areas

Everyday

16

Domestic Garbage Collection for Residential Area

3 Times a Week

17

Grass Cutting for Residential Park Area

Once a Month

18

Cleaning of Drainage System / Drainage for Residential Area

Once a Month

 

TREASURES DEPARTMENT

 

19

Payment to Supplier / Wholesaler after complete document

14 days

 

ENFORCEMENT DEPARTMENT

 

20

The action of unpaid compound production

2 days

21

Storage and disposal of confiscated goods

items are easily damaged after 14 days

goods remain after 21 days

22

Complaint investigation inquiry

10 days

23

Action to eradicate nuisance

14 days

24

Action of issuing a dog license

Immediately

 

COMMUNITY AND SOCIAL BUILDING DEPARTMENT

 

25

Feedback on rental / use of Council Hall / Sports Complex / public facility is issued within the prescribed period

3 working days from application date

 

CORPORATE UNITS AND PUBLIC RELATIONS

 

26

Submit feedback complaints to complainants who have full credentials, e-mails / and phone numbers and ensure feedback on public hearings is issued to all complainants with full address, email and phone number.

24 hours after complaints received

and

10 working days after complaints received